5,400+ customers served. 7,850+ jobs completed. 4,500+ heat pumps installed since 2010.
From your first call to the final walkthrough, Kearney HVAC is built to deliver a start-to-finish experience that makes home upgrades easier throughout Massachusetts and New Hampshire. We believe the best results come from combining strong customer service with technical precision. That means listening carefully, doing the calculations, and confirming the plan all before installation day, then helping you through the paperwork that follows.
Whether you’re replacing an older system, adding AC to your home for the first time, exploring heat pumps, or planning electrical improvements, our team is here to guide you through each step with clear communication and careful planning.
Step 1: Your First Call | Step 2: In-Home Consultation | Step 3: Pre-Installation Walkthrough | Step 4: Installation Day | Step 5: White-Glove Follow-Through
Step 1: Your First Call
That first conversation helps us understand what’s going on in your home, what kind of comfort issues you’re dealing with, and what you want to accomplish. Our team is focused on fast response times, and in many cases, we can have a consultant out to your home within 24 to 48 hours.
Step 2: In-Home Consultation
During your in‑home consultation, we look at how your home and systems are performing today before recommending repairs, upgrades, or new equipment. We’ll also help you understand which rebates and financing options may apply, including Mass Save® and NHSaves® incentives and 0% interest financing opportunities, so you can see both performance and cost before deciding how to move forward.
We may:
- Diagnose comfort problems like hot and cold spots, noise, or airflow issues
- Inspect your existing HVAC and electrical setup for safety or reliability concerns
- Recommend repairs or adjustments when a full replacement isn’t the right next step
- Perform a Manual J load calculation when appropriate to ensure your system is properly sized, and go over options when new equipment is being considered
- Use advanced tools like 3D home scans when they’re needed to design solutions that fit your comfort needs and long‑term plans
Step 3: Pre-Installation Walkthrough
Once you decide to move forward, Kearney sends an install manager for a pre-installation walkthrough. Before a crew is sent out, the install manager meets with you to review your new equipment and where it will go to give you an idea of what the finished installation will look like.
This walkthrough gives you time to ask questions and feel comfortable with the plan before installation day arrives. It also gives Kearney’s technical team a chance to confirm the design in the field and make better adjustments if needed, helping prevent miscommunication, equipment issues, or last-minute surprises.
Step 4: Installation Day
On installation day, the install manager brings the crew into your home and keeps the project aligned with the plan you already reviewed and approved. Our technicians arrive prepared, walk through the day’s work with you, and are available to answer questions before they get started.
Throughout the installation, our team is trained for neat, careful workmanship, treating customer homes with respect, protecting work areas, cleaning up at the end of the job, and making sure the finished installation looks as good as it performs.
Step 5: White-Glove Follow-Through
After the installation is complete, Kearney’s team continues to support you. This includes warranty registration, rebate support, and post-install follow-up. We also offer long-term maintenance services and service agreements to help keep your new equipment working at peak performance. Our goal is to make the process feel as hands-off as possible while still keeping you informed at every stage.
